Patients Frequently Asked Questions
Is it safe to treat patients over the phone?
There are many conditions, treatments and follow-ups that can be effectively performed via telephone and/or video communication with experienced clinical provider. It highly depends on individual patient, complexity of the condition being treated and available technology at the time of the consultation.
How can I schedule a telemedicine consult with Extenders Group?
Appointments can be scheduled via physician’s practice affiliated with Extenders Group or by contacting our company directly. Patient consent must be signed and received in our office prior to any service. We will ask several patient ID questions to ensure security and confidentiality of each patient encounter.
Once you have created your eVisit account and profile, please contact our scheduling coordinator by calling (800)488-0279.
All scheduled appointments and summary result of each visit will be communicated securely with patient’s primary physician or surgeon.
Do your providers have malpractice insurance?
What if I have an emergency?
Dial 911 in case of emergency. Extenders Group does not offer any emergency services or consultations.
What do your services include?
Extenders Group offer post-surgical follow up and consultation via telephone and/or video conference in close collaboration with primary surgeon. We also provide answering service call triage after hours.
Can I get a prescription?
In some instances, Extenders Group providers may prescribe as directed by primary physician or surgeon.
What is your pricing?
We have different arrangements with physicians or clinical facilities. We do not charge patients directly for services rendered.
Are there any medical conditions you cannot treat?
Yes. We focus only on specific conditions or diagnosis depending on working agreement with individual physician practice. Ask your physician or surgeon if he or she has working agreement with Extenders Group or if he or she would consider working agreement with Extenders Group.
Can you be my primary care doctor?
How do I email a medical provider my medical questions?
Please use Contact Us form on this site or e-mail us at firstname.lastname@example.org
How do I provide feedback on services provided?
Please use provided resource link on this site or e-mail us at email@example.com
How do I contact the medical board if I have a concern or want to verify a provider’s license?
You can always contact us with your concerns at firstname.lastname@example.org
You can verify a license through Medical Quality Assurance (MQA) services
You can file a complaint with the Florida Department of Health
Is my information private?
Yes. All patient contact information and results are kept private and will only be shared with your primary physician or surgeon to ensure clear communication and best service outcomes.
Can I see my medical record?
Yes. If your encounter with Extenders Group results in medical record note, you have the right to request a copy at any time.
What does the eVisit app do?
The eVisit online and mobile app is an easy-to-use, secure, 2-way video platform that allows you to receive treatment from your healthcare provider anytime, anywhere for common health issues.
How does a remote visit work?
With eVisit, seeing your healthcare provider remotely is easy. If you’re a new user, the first thing you’ll do is go to our eVisit clinic and create your account. Then you’ll click the “request eVisit” button at your scheduled appointment time, and answer a few questions about your condition.
We’ll receive your request, and let you know when we’ll be ready to see you. Then, you’ll be connected to your healthcare provider via 2-way video from your computer or smartphone. Your doctor will diagnose your condition, answer your questions, and advise on the aftercare.
Is eVisit secure?
Protecting our patients’ health security is one of our top priorities. That’s why we chose eVisit to offer you a remote appointment option – the eVisit® online and mobile app is 100% secure and HIPAA-compliant.
The eVisit app was built using TrueVault, a top provider of HIPAA-compliant, data storage solutions. That means, unlike an informal video-chat service like Skype or FaceTime, anything transmitted or recorded during a remote visit is completely secure.
When you have a remote visit, you can feel safe to talk openly and confide in your doctor – just as you would with an in-person visit.